Frequently Asked Questions

Find answers to common questions about Renoir Studio. Can't find what you're looking for? Contact our support team.

How do I get started?

Upload a clear portrait, choose Standard (₹99) or Premium (₹149), enter your WhatsApp number, and pay via Cashfree. Download on the success page and receive your portrait on WhatsApp.

How do I receive my image?

After payment, download your HD image on the payment success page. We also send it to the WhatsApp number you enter at checkout (utility message + image file).

Why do you need my WhatsApp number?

Your number is required so we can deliver your finished image on WhatsApp and reach you about your order. Messages are transactional only (order ready and file delivery), not marketing newsletters.

What photos work best?

Clear, well-lit portraits with strong facial features produce the most dramatic oil-painting results. Both color and B&W are supported.

File size and formats?

Up to 20MB. JPEG, PNG, and WebP supported.

Can I print it on canvas?

Yes! Premium outputs are high-resolution and look spectacular on canvas, making them perfect gallery wall art.

How long does it take?

Standard: 1–1.5 minutes. Premium: about 2 minutes with built-in 2K upscale.

Do you offer refunds?

30-day money-back guarantee. If the result doesn't meet your expectations, we'll refund you.

Difference between Standard and Premium?

Premium applies richer glazing, deeper chiaroscuro lighting, visible impasto brush texture, and finer facial rendering — perfect for printing.

What about privacy?

Photos are encrypted in transit, processed on secure servers, and auto-deleted after a short period. We never use them for model training without consent.

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help.

Response within 24 hours